Frequently Asked Questions
Everything you need to know about your Al-Ihsan Shop experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary based on your location.
How do I return or exchange an item?
You can return or exchange unworn items with original tags within 30 days of purchase. Simply visit our returns portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
Are your materials ethically sourced?
Yes, at Al-Ihsan Shop, we prioritize quality and ethics. We work closely with manufacturers who adhere to fair labor practices and use high-quality fabrics.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.